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Your Privacy Policy at w138

This page explains how w138 handles the data tied to your Malaysian account, device, cookies, support messages and payment records.

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w138 Your Privacy Policy at w138
CONTACT ROUTES

Where To Send Privacy Requests

If you want to ask about access, correction or deletion, send it through the channels below.

Email Send your request from the address on your account so we can match it…
Live chat Use chat when you need a quick answer about access, correction or consent.
Web form Our form suits requests that need attachments, such as proof of identity or a…
DATA HANDLING

Data, Cookies and Retention

We collect only the data needed to run your account, confirm payments, answer support requests and keep the site working.

Collection

We collect the details you enter, along with device, session and payment records that help us run the account and answer support requests. We only keep fields that have a clear account purpose, a security need or a legal duty.

Cookies

Cookies remember your session, language choice and basic settings, so the page works the same when you return. Some also help us spot repeated login attempts, keep forms from timing out and make the experience consistent across devices.

Security

We use password controls, session checks and case-by-case verification before any privacy change is approved. If a request looks unusual, we may ask for a fresh confirmation through the account channel and hold the change until it matches the record.

Retention

We keep records for the period needed to run the account, settle queries and meet legal duties. When the record no longer has a business or legal purpose, we delete or anonymise it where allowed, and we do not recycle it.

Change Requests

You can ask to see, correct or delete certain data, or withdraw consent where that option applies. Tell us exactly what you want changed so we can check the record, compare it with the request and reply against the same case.

Contact Path

For privacy matters, use the support routes listed here rather than a separate channel. That keeps the case with the team that can read the record, confirm identity, apply the change and close the request cleanly.

Questions About Your Privacy

These answers cover the parts people usually ask about first: what we collect, why we keep it, how cookies work and how to reach us for changes. If your request depends on local law, we will tell you what can be handled and what needs a different path. We keep the process tied to the email or phone on file so the request reaches the right record.

We collect the details you enter, along with device, session and payment records that help us run the account and answer support requests. We only keep fields that have a clear account purpose or a legal duty.

Cookies remember your session, language choice and basic settings, so the page works the same when you return. Some also help us spot repeated login attempts, keep forms from timing out and make the experience consistent across devices.

Yes. Send the correction through the contact path that matches your account, explain what should change and include any record details that help us find it. We will check the request and update the file where allowed.

You can ask for deletion of certain records, but some items may stay on file if the law or a clear business reason requires it. When that happens, we limit the record instead of using it for other purposes.

Access is limited to staff and service partners who need it to run the account, process support cases or meet legal duties. We do not share it for unrelated use, and we keep each transfer tied to a clear purpose.

We keep records while the account is active and for as long as we need them for support, audit or legal duties. After that, we delete or anonymise them where the law allows.

Use email, chat or the web form linked on this page. Include the account identifier and the change you want, and we will route it to the team that handles privacy requests.

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