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Legal Terms for Malaysia Accounts

This page sets out how w138 handles your account records, cookies and support requests for Malaysia.

Touch 'n GoGrabPayBoostFPX

What This Legal Notice Covers

w138 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This legal notice explains the rules that sit around your account, device logs, cookies and any request you send to us from Malaysia. Some access paths depend on local law and are available where local law permits, so the position can change by state or by

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the device or payment channel you use. We keep only the records needed to run the account, settle disputes, prevent misuse and meet retention duties. That can include login history, cookie identifiers and transaction references linked to Touch 'n Go, GrabPay, Boost dan FPX. If a
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clause changes, we replace the live text on this page and expect you to use the latest version. For anything sensitive, send a request through support so we can check identity before we act. You can also ask us to correct a record or explain why
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it stays in our files. Where a request cannot be completed, we will say why and keep the reply with your case record.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Ways to Reach Us

For questions about clause wording, access checks or record changes, use the contact paths below.

DATA HANDLING

How We Handle Records

We store account details, security logs and cookie signals only for the purpose they were collected.

Data use

We collect the details you enter, the device signals your browser sends and references tied to Touch 'n Go, GrabPay, Boost dan FPX. We use them to run the account, settle a dispute and keep a clear record of what happened.

Cookie settings

Cookies help keep you signed in, remember the language you chose and reduce repeat checks during a session. You can change browser settings at any time, although some account pages may ask for cookies to stay on.

Account security

We expect a strong password, a private email address and a device you control. If we spot unusual access, we may pause the session until you confirm it through the contact path on file.

Record retention

We keep records only as long as needed for account use, dispute handling and legal duties. After that period, we remove or anonymise them where the law allows, so older files do not sit around without a reason.

Change requests

If your name, contact detail or wallet reference changes, send the new record through support with proof that matches the account. We update the file after checking the request against the record we already hold.

Contact record

For any request about stored data, use the same email or chat thread that sits on the account. That lets us compare the request with the current record and answer without passing your case between channels.

Questions About Legal Access

These questions cover the legal points that matter most: who can access the account, what we keep, how cookies work and how to ask for changes. If your situation depends on local law, the answer can change by location, so we check the active clause and the account record before we act. For a written request, use the contact path listed above.

Your account follows the clause set on this page and any local rules that apply in Malaysia. When access is restricted by law, we do not provide it in places where local law does not permit it.

We may keep account details, login history, cookie signals and transaction references linked to Touch 'n Go, GrabPay, Boost dan FPX. We keep them only for account use, dispute handling, security checks and retention duties.

Yes. Send a request through chat, email or the form, and we will confirm the account before we release what the law allows. We may hide another person's details where needed.

Cookies help keep you signed in, save language choices and reduce repeat checks while you move across account pages. You can change browser settings, but some functions may ask for cookies to stay on.

We keep records only for as long as they are needed for the account, a dispute, a correction request or a legal duty. After that, we remove or anonymise them where the law allows.

Send the corrected detail through the contact path on file and include proof that matches your account. We compare the request with the record we hold, then update what can be changed.

Use the support channel listed here, and we will route your request to the team that handles records. If we need more detail, we will ask through the same channel so the thread stays together.

Legal Terms for Malaysia Accounts

Ways to Reach Us

How We Handle Records

Data use

Cookie settings

Account security

Record retention

Change requests

Contact record

Questions About Legal Access

01 Which law applies to my account?

02 What records do you keep?

03 Can I ask for my stored records?

04 How do cookies affect my session?

05 How long do you keep records?

06 How do I correct wrong details?

07 Who can I contact about changes?

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